[Sample] Smith Journal 13

Order Lead Time

Cabinets ship in 12 weeks or less. Lead times may vary based on order volume and seasonal demand. Please contact our sales team online or by phone at 1-800-798-1269 for questions regarding current order lead times.

Small Item Shipping

Items under 70 lbs and 96 inches long ship via FedEx Ground or UPS Ground. You can select your preferred carrier at checkout.

Large Item Shipping (Freight)

Larger orders are shipped securely on a pallet via motor freight.

• Standard Delivery: With this option, you'll be responsible for unloading your order from the truck.
• Liftgate Service: For easier unloading, select this at checkout. The driver will lower the pallet to the ground. (Note: Typically for items up to 90" long. For items over 90" needing liftgate, please contact us).
• White Glove Delivery: For ultimate convenience with most larger items, choose White Glove Service at checkout. We'll deliver your order directly to your room of choice.

Receiving Damaged Items

Please inspect your order for any damage before signing the delivery receipt.

• Note Damage with Driver: If you see any damage, ensure the driver notes it on the delivery receipt prior to signing. This is very important.
• Significant Damage: If an item appears unusable due to severe damage, please refuse the delivery.
• Contact Us: In any case of damage or refusal, notify us immediately. We'll arrange a prompt replacement.

Our cabinets are included in the Hardwood Lumber Company one-year general warranty, safeguarding against defects in material and workmanship. This coverage is dependent on the cabinets being used as intended and not subjected to misuse, abuse, or improper installation. As with all our natural wood products, please expect unique variations in grain and color; these are hallmarks of genuine hardwood and not defects.

Maintaining the beauty of your new hardwood cabinets is straightforward. Regular dusting with a soft, lint-free cloth is key to preventing buildup. For cleaning, use a mild wood-safe cleaner, applying it with a slightly damp cloth and then wiping dry immediately with a separate clean, dry cloth. Avoid using abrasive cleaners, harsh detergents, or excessive moisture, as these can damage the wood's finish. Promptly wipe away any spills, especially liquids, to prevent staining or moisture damage. With consistent care, your cabinets will remain a stunning feature in your home.